Return Policy

This policy is valid only for items purchased through terraflow.co. Digital goods and services are not eligible for return or exchange. Gift cards not eligible for return or exchange accept where required by law. More exclusions apply and will be stated on the respective product pages and/or descriptions.  We accept returns of items in new condition initiated up to the end of the 30th calendar date from the beginning of the date after the item was delivered. The shipping cost of the return must be paid by the user.

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For refunds for purchased made in digital currency (eg, Bitcoin SV) said refund will be returned in kind, that is, in the form of the digital currency used in the purchase, and in the amount paid in the currency used, not the current USD value paid for the product at the current exchange rates of the digital currency. For the avoidance of doubt we give this hypothetical example: If you pay for your purchase by sending 0.45 BSV and are eligible for a refund, you will receive 0.45 back, irrespective of the current BSV-USD market rates when the purchase was made, and when the refund is issued.

 

Certain restrictions may apply for returns of digital currency, and we (Terraflow LLC and its affiliates) reserve the right to subject certain refunds in digital currency to compliance and KYC/AML checks in order to complete the refund. One example (but not the only possible reason) would be if we or authorities perceive certain abusive patterns or ones that could be indicative to illicit activity or money laundering.

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In the event that the return is found not to be in new (returnable) condition, the item will be sent back to the user at their expense. Refunds of new merchandise will be issued back to the original form(s) of payment. Purchases represent acceptance of these terms. Thank you for your patronage.